Satisfaction Guarantee: If you’re not happy with your purchase of our Eco-Friendly Wooden Surfboard Earrings, we offer easy returns.

Eligibility: Items must be unused, in original condition and packaging. Custom or personalized items can only be returned if damaged or defective.

How to Return:

• Email us at sales@arbordriftdesigns.com within 14 days of receiving your order.
• We’ll provide a return authorization number and instructions.

Shipping Costs: You cover return shipping costs. These are non-refundable.

Refunds: Once we receive and inspect your return, we’ll notify you about your refund status. Approved refunds will be processed to your original payment method within 30 days.

Exchanges: We replace items only if they are defective or damaged. Contact us for exchanges.

Non-Returnable Items: Custom items, gift cards, downloadable products, and some health/personal care items.

Sale Items: Only regular-priced items can be refunded. Sale items are non-refundable.

Questions? Contact us at sales@arbordriftdesigns.com.

Shipping

Order Processing: Orders are processed within 2 days. No shipping on weekends or holidays. High order volumes may cause delays. We’ll notify you of significant delays.

Shipping Rates & Delivery:

• Free Shipping: Orders over $70.
• Standard Shipping: $8 for orders under $70.
• Delivery times vary by location and method. Estimates provided at checkout.

Shipment Confirmation & Tracking: You’ll get a confirmation email with tracking info once your order ships. Tracking activates within 24 hours.

Customs, Duties, and Taxes: Customers are responsible for any customs fees, duties, or taxes.

Damages: We’re not liable for shipping damages or losses. Contact the carrier to file a claim and save all packaging.

International Shipping: We currently ship only within the US.