Satisfaction Guarantee: If you’re not happy with your purchase, we offer easy returns.

Eligibility: Items must be unused, in original condition and packaging. Custom or personalized items can only be returned if damaged or defective.

How to Return:

• Email us at sales@arbordriftdesigns.com within 14 days of receiving your order.
• We’ll provide a return authorization number and instructions.

Shipping Costs: You cover return shipping costs. These are non-refundable.

Refunds: Once we receive and inspect your return, we’ll notify you about your refund status. Approved refunds will be processed to your original payment method within [number] days.

Exchanges: We replace items only if they are defective or damaged. Contact us for exchanges.

Non-Returnable Items: Custom items, gift cards, downloadable products, and some health/personal care items.

Sale Items: Only regular-priced items can be refunded. Sale items are non-refundable.

Questions? Contact us at sales@arbordriftdesigns.com.

Shipping Information

• Free Shipping: Orders over $70 qualify for free standard shipping.
• Live Rate Shipping: A live rate fee applies to all orders under $70.
• Processing Time: Orders are processed within 2 business days (excluding weekends and holidays).
• Tracking: You’ll receive a confirmation email with tracking info once your order ships.